Privacy Policy

Last Updated: May 20, 2026.

1. Introduction

Welcome to Lucky Wins Casino (luckywinscasino-canada.com). Your privacy and the security of your personal information are of paramount importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website, services, and mobile applications.

As a platform serving the Canadian market, we are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy legislation, including the Freedom of Information and Protection of Privacy Act (FIPPA) in Ontario and the Act Respecting the Protection of Personal Information in the Private Sector in Quebec. By accessing our services, you acknowledge that you have read and understood this policy.

2. Information We Collect

We collect information to provide you with a seamless gaming experience, process your transactions in Canadian Dollars (CAD), and ensure compliance with our regulatory obligations.

A. Personal Information Provided by You

When you register for an account or interact with our services, we may collect:

  • Contact details (Name, residential address, email address, phone number).
  • Account credentials (username, password, security questions).
  • Verification documentation (government-issued identification, proof of address, bank statements to verify payment methods like Interac e-Transfer, iDebit, or InstaDebit).
  • Communication history (chats with our bilingual customer support, email correspondence).

B. Automatically Collected Information

As you navigate our platform, we automatically collect technical data:

  • Device information (IP address, browser type, operating system, device ID).
  • Usage data (game history, time spent on the site, betting patterns).
  • Cookies and tracking technologies (used to improve site performance and personalize your experience).

C. Financial Information

To facilitate deposits and withdrawals, we process data related to your preferred payment methods, including:

  • Interac e-Transfer and Interac Online transaction identifiers.
  • Visa and Mastercard details (tokenized for security).
  • Cryptocurrency wallet addresses.

3. How We Use Your Information

We use your information for the following purposes:

  • Account Management: To register your account, verify your identity, and manage your profile.
  • Transaction Processing: To handle your deposits and withdrawals in CAD, ensuring that your "loonies" and "toonies" are managed securely.
  • Regulatory Compliance: To comply with anti-money laundering (AML) and know-your-customer (KYC) requirements mandated by provincial regulators, such as the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO).
  • Service Personalization: To recommend games, such as your favorite hockey-themed slots or live dealer blackjack, based on your play history.
  • Marketing and Promotions: To offer you bonuses (such as 100-200% match bonuses or free spins). Note that for players in Ontario, pursuant to iGO rules, bonuses are opt-in and not automatically applied to your account.
  • Safety and Integrity: To detect fraud, prevent unauthorized access, and ensure the "snipe" of a jackpot is authentic and verified.

4. Legal Basis for Processing

Under Canadian law, we process your information based on:

  • Contractual Necessity: Processing is required to provide the services you requested.
  • Legal Obligation: We must retain data to satisfy auditing and regulatory requirements.
  • Consent: Where required, we obtain your explicit consent for marketing communications.
  • Legitimate Interests: We use data to improve our platform, ensure security, and provide a "beauty" of an experience for our users.

5. Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Payment processors (Interac, iDebit, InstaDebit), identity verification services, and cloud hosting providers.
  • Regulatory Bodies: When legally mandated to do so by provincial authorities or law enforcement.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All third-party partners are required to adhere to strict data protection standards that align with PIPEDA requirements.

6. International Data Transfers

While we operate within the Canadian framework, some of our servers and third-party service providers may be located outside of Canada. By using our site, you acknowledge that your data may be stored in jurisdictions where privacy laws may differ from those in Canada. We take all reasonable contractual and technical steps to ensure your data receives a level of protection comparable to Canadian standards.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

  • Account data is kept for the duration of your membership.
  • Financial records related to transactions are stored for a minimum period (typically 5-7 years) to comply with Canadian financial regulations and tax requirements.

8. Your Rights Regarding Your Data

As a Canadian user, you have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You have the right to update or correct inaccurate or incomplete data.
  • Withdrawal of Consent: You can withdraw your consent for marketing communications at any time by updating your account settings or clicking "unsubscribe" in our emails.
  • Deletion: You may request the deletion of your personal data, subject to our legal and regulatory retention obligations.

To exercise these rights, please contact our support team at [email protected].

9. Security Measures

We employ industry-standard security protocols to protect your information, including:

  • Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS).
  • Access Control: Access to your personal data is restricted to employees and contractors who require it to perform their jobs.
  • System Integrity: We conduct regular security audits to ensure our platform is robust against threats, ensuring your gaming remains a "bar down" perfect experience.

10. Responsible Gambling and Privacy

We take your well-being seriously. In conjunction with our privacy commitment, we actively support responsible gambling initiatives. We may track player behavior to identify signs of problem gambling. If such behavior is detected, we may contact you or limit your account functionality.

If you or someone you know is struggling with gambling, please reach out to the following resources:

  • ConnexOntario: 1-866-531-2600.
  • Problem Gambling Helpline: 1-888-230-3506.
  • Visit iGamingOntario.ca for additional tools and resources.

11. Cookies and Tracking Technologies

We use cookies to enhance your experience. Cookies are small text files placed on your device. They help us remember your preferences (like your preferred currency display or game favorites), analyze traffic, and deliver targeted advertising. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our games, such as live dealer blackjack or progressive jackpots like Mega Moolah.

12. Children's Privacy

Our services are strictly for individuals aged 19 and older (or 18, depending on the province of residence). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

13. Changes to this Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. We will notify you of any significant changes via email or through a notice on our website. Continued use of our site following these changes constitutes your acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our dedicated support team. We offer bilingual support to assist our users across Canada, including French-speaking players in Quebec.

Email: [email protected].

We strive to respond to all inquiries in a timely and professional manner, ensuring that your interactions with Lucky Wins Casino remain a "beauty." Thank you for choosing us for your gaming journey. Whether you are aiming for a "snipe" on the reels or testing your "dangles" at the live dealer tables, your privacy remains our priority.

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